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Information Management and Technology Programming [clear filter]
Thursday, May 9

10:00am EDT

Snaps and Posts and Tweets -- Oh My!
This session will highlight how legal services providers can and do use social media and online platforms to improve pro bono and volunteer programs. Panelists will discuss using such platforms to place time-sensitive cases, better understand volunteer interests, gauge availability, target larger and more diverse groups of volunteers, effectively disseminate information, and solve some of the most frequently-seen problems in volunteer engagement.

avatar for Diego Cartagena

Diego Cartagena

President & CEO, Bet Tzedek Legal Services
Diego Cartagena has focused his legal career on addressing issues of access to justice. As a former Equal Justice Works Fellow and Teen Advocate with The Los Angeles Center for Law and Justice's Teen LA project, Diego helped give low income teen mothers and fathers a voice in court... Read More →
avatar for Angela Inzano

Angela Inzano

Senior Manager of Advocacy and Engagement, The Chicago Bar Foundation
Angela Inzano is the Senior Manager of Advocacy and Engagement at The Chicago Bar Foundation (CBF) in Chicago, Illinois. Since 2015, Angela has managed the day-to-day operation of the CBF Legal Aid Academy and the CBF Pro Bono Support Program, and assists with the CBF's legislative... Read More →
avatar for Vidhya Ragunathan

Vidhya Ragunathan

Director of Pro Bono, Inner City Law Center
Vidhya currently serves as Director of Pro Bono at Inner City Law Center (ICLC), the only legal services provider on Skid Row in Los Angeles. Prior to joining ICLC in 2015, she practiced complex commercial litigation for over five years at the law firms of Crowell & Moring LLP and... Read More →

Thursday May 9, 2019 10:00am - 11:30am EDT
Bluegrass 1

10:00am EDT

Using Online Courts to Modernize the Legal System
Americans can shop, socialize, and manage bills online 24 hours a day. However, disputing a lawsuit typically requires a trip to the courthouse during business hours. Those who live far from the courthouse, have limited mobility, and have inflexible work schedules are more likely to receive a negative judgment because they failed to appear in court. This can threaten homes, family stability, livelihood, and access to justice. To meet this challenge, state and county court systems across the country are experimenting with online dispute resolution (ODR) tools--which allow parties to attempt to resolve their dispute via the internet and provides outside personal intervention only where necessary. In 2018, Utah became the first state to build an ODR tool for small claims cases. This new technology will change the way Utah courts do business. The Pew Charitable Trusts and the National Center for State Courts are helping states like Utah pilot and evaluate the impacts of ODR. Leaders from Utah, NCSC, and Pew will discuss the challenges courts face using online courts to modernize the legal system, including technology, skeptics, and maintaining the rule of law.


Paul Embley

CIO and Technology Division Director, National Center for State Courts
Paul Embley is the CIO and Technology Division Director at the National Center for State Courts. He began his career in Silicon Valley working for the “who’s who” of high tech (along with the “who’s no longer”). After 25 years in the for-profit sector, Paul shifted to... Read More →

Justice Constandinos (Deno) Himonas

Justice, Utah Supreme Court
Justice Deno Himonas was born in rural Utah in 1964 to Greek parents. Justice Himonas graduated Magna Cum Laude from the University of Utah and received his Juris Doctorate from the University of Chicago. After graduation, Justice Himonas spent fifteen years working on complex civil... Read More →

Amber Ivey

Manager - Civil Legal System Modernization Team, Pew Charitable Trusts
Amber Ivey is a manager of the civil legal system modernization team at Pew Charitable Trusts. In here role, she helps make the nation’s civil legal system more accessible and affordable to the public by working with courts and stakeholders to modernize systems with the most promising... Read More →

Thursday May 9, 2019 10:00am - 11:30am EDT
Marriott Ballroom Salon 2

1:30pm EDT

50 New Tech Tips
Members of the legal aid technology community present 50 new technology tips! This fast-paced session will provide tips about free and low-cost tools, apps and software covering a broad range of topics that everyone can use.

avatar for David Bonebrake

David Bonebrake

Program Counsel, Legal Services Corporation
avatar for Liz Keith

Liz Keith

Program Director, Pro Bono Net
Liz Keith has played a key role in Pro Bono Net’s program strategy for more than a decade. She joined Pro Bono Net as a LawHelp circuit rider, working with legal aid programs in 25 states to build online resources to increase access to legal help for low-income communities. As program... Read More →
avatar for Glenn Rawdon

Glenn Rawdon

Senior Program Counsel for Technology, Legal Services Corp.
Glenn Rawdon is program counsel for technology with the Legal Services Corporation. He is responsible for helping legal services programs with their technology efforts and with the administration of the Technology Initiative Grants (TIG) program. Since the program started in 2000... Read More →
avatar for Jane Ribadeneyra

Jane Ribadeneyra

Program Analyst for Technology, Legal Services Corporation
Jane Ribadeneyra joined the Legal Services Corporation in 2009 as a program analyst for the Technology Initiative Grant program. She oversees grant projects to develop and replicate technologies that improve client access to high-quality legal information and pro se assistance throughout... Read More →

Thursday May 9, 2019 1:30pm - 3:00pm EDT
Kentucky Ballroom Salon F

1:30pm EDT

Core Online Tools Your Program and Courts Need to Know to Increase Access to Justice
This workshop will present core online tools that are well understood and how they are being used in variety of contexts to remove barriers to Justice.
We will show how well designed websites and online forms, supported with web chat tools in strong partnerships, can create new ways to serve areas of high demand, and deepen existing services and relationships. We will hear from rural programs and an urban Court on why and how they are using websites and forms to better serve those in need. One of the examples includes using online tools and case management integration in a Family Justice Center serving DV victims.


Vanessa Batters-Thompson

Managing Attorney, D.C. Bar Pro Bono Center
Vanessa Batters-Thompson is a managing attorney at the D.C. Bar Pro Bono Center. In her current role, Vanessa manages the Pro Bono Center's Advocacy & Justice Clinic, which each year matches over 300 low-income clients with pro bono attorneys from private law firms and the public... Read More →
avatar for Marilyn Harp

Marilyn Harp

Executive Director, Kansas Legal Services, Inc.
Marilyn Harp is the Executive Director of Kansas Legal Services, a statewide provider of civil legal services to low income people. She graduated from the University of Kansas Law School in 1979 and has been with Kansas Legal Services since then. She has represented thousands of low... Read More →
avatar for Claudia Johnson

Claudia Johnson

Pro Bono Net, Program Manager LawHelp Interactive
Claudia manages LawHelp Interactive, an award-winning document assembly platform and training program at Pro Bono Net. Claudia has been working on access to justice through technology for 15 years, starting at Bay Area Legal Aid in Oakland, California, to design and create the Legal... Read More →
avatar for Margaret Hamlett Shinn

Margaret Hamlett Shinn

Community Ed/Pro Se Coordinator, Legal Aid Services of Oklahoma, Inc.
Margaret Hamlett has been the Community Education & Pro Se Coordinator for Legal Aid Services of Oklahoma since 2004. She develops, writes, and curates content for Legal Aid and the statewide web sites for clients (OKLaw.org) and advocates (ProBono.Net/OK); manages two current TIG... Read More →

Thursday May 9, 2019 1:30pm - 3:00pm EDT
Marriott Ballroom Salon 4

3:30pm EDT

Co-Developing Access to Justice Tech: Collaborative Design Thinking
From Google to Twitter to Uber, all great digital product teams have learned how to apply design thinking to solve problems efficiently. But what about pro bono teams? In this session, panelists will outline the co-development process leveraged by Paladin and Dentons to collaboratively design and develop a tech-driven pro bono platform, focusing on intelligent case intake and distribution. Panelists will also share lessons learned from over a dozen research sessions with pro bono coordinators, legal aid organizations, attorneys, and others in the ecosystem. Finally, panelists will brainstorm with the audience on how to use some of these tools effectively in their own organizations.

avatar for Adam Meisel

Adam Meisel

Creative Director, Paladin
Adam Meisel, Creative Director, Paladin: Adam is an award-winning product design and branding veteran, having worked with clients such as ESPN, Bloomberg, PwC, and Sony Music before making the jump to the startup world. Adam was a founding team member at Justworks, where he helped... Read More →
avatar for Katherine Shank

Katherine Shank

Deputy Director, LAF
Katherine Shank, Deputy Director, LAF: Katherine W. Shank is the Deputy Director at LAF. Kate is responsible for identifying and managing organizational issues regarding recruitment, hiring and retention of legal staff, development and implementation of program policy, support of... Read More →
avatar for Kristen Sonday

Kristen Sonday

Co-founder & COO, Paladin
Kristen Sonday, Co-Founder/COO, Paladin: Kristen Sonday is the co-founder and COO of Paladin, which helps legal teams run more efficient pro bono programs while increasing access to justice. In her role, she works with Fortune 500s, law firms, law schools, and bar associations to... Read More →
avatar for Ben Weinberg

Ben Weinberg

Pro Bono Partner, Dentons Global
As Pro Bono partner, Ben works with Dentons' Global and US Pro Bono Committees and with firm-wide and regional leadership to manage the Firm's substantial pro bono program. In addition, Ben helps develop new pro bono initiatives with legal aid providers, nonprofits and NGOs. He encourages... Read More →

Thursday May 9, 2019 3:30pm - 5:00pm EDT
Marriott Ballroom Salon 2

3:30pm EDT

Eighteen Ways Courts Should Use Technology to Better Serve Their Customers
Courts and other A2J entities traditionally use technology to address their own internal needs. A new publication from IAALS changes the conversation to focus on technologies that meet the needs of their customers. Eighteen topics, with examples, including an introduction to the new Joint Technology Committee component model software standard.

avatar for John M. Greacen

John M. Greacen

Principal, Greacen Associates, LLC
Currently a principal of Greacen Associates, LLC, Mr. Greacen wrote the seminal article on the difference between legal information and legal advice for court staff in 1995 and continues to publish regularly on the topic. He was editor of the California Benchbook on Self-Represented... Read More →
avatar for Angela Tripp

Angela Tripp

Michigan Poverty Law Program, Co-Director, MI Statewide Advocacy Services; Co-Managing Attorney, MI Poverty Law Program; Director, MI Legal Help Program
Angela Tripp is the Director of the Michigan Legal Help (MLH) Program, which is responsible for the statewide website for self-represented litigants (MichiganLegalHelp.org) and fifteen affiliated Self-Help Centers around the state. In 2018, over 1.2 million people visited the MLH... Read More →

Dan Wallis

Trial Court Administrator, 22nd Judicial Circuit
James “Dan” Wallis became the trial court administrator for the Twenty Second Judicial Circuit of McHenry County, Illinois in December, 2008. As court administrator Dan is responsible for all aspects of the court’s operation including strategic planning, caseflow management... Read More →

Thursday May 9, 2019 3:30pm - 5:00pm EDT
Marriott Ballroom Salon 3
Friday, May 10

8:30am EDT

Centralizing and Specializing Legal Services: TurboTax for Bankruptcy
Upsolve is the first national technology-enabled direct legal services nonprofit. We hope to share our story and learning from getting off the ground over the last three years. Combining the power of attorneys and technology, we allow anyone in the country to file for Chapter 7 bankruptcy for free.


Rohan Pavuluri

CEO, Upsolve
Rohan Pavuluri is the co-founder and CEO at Upsolve, a technology-enabled national legal services nonprofit that provides low-income people with free bankruptcy assistance across the country. Rohan is a member of the Legal Services Corporation's Emerging Leaders Council and the American... Read More →
avatar for Kimberly Sanchez

Kimberly Sanchez

Managing Attorney - Legal Information & Advice, Community Legal Services of Mid-Florida
Kimberly Sanchez is the chief executive officer of Community Legal Services of Mid-Florida. After graduating from the University of Miami School of Law in 2005, she began her legal career in the public interest unit with Legal Services of Greater Miami. After years in private practice... Read More →

Friday May 10, 2019 8:30am - 10:00am EDT

10:15am EDT

How Artificial Intelligence Can Improve LegalTech
Artificial Intelligence (AI) is already transforming many service professions and law is no different. While AI-related techniques and tools continue to improve at a rapid pace and become more accessible, the challenge remains in identifying how AI can be put to practical use. In this session we will present a framework for evaluating where and how AI could be implemented in legal services and present examples and case studies. We will go beyond the current hype to look at what AI can do today, what it cannot, and when it makes sense to use it. AI is very powerful technology -- too powerful to leave it to only to the technologists. The legal services community needs to engage and embrace this new technology and play a part in envisioning how it can be used to take on some of challenges of improving access to justice.

avatar for IV Ashton

IV Ashton

President & Founder, LegalServer
IV Ashton has spent his 20-year legal career leveraging technology to increase access to justice for vulnerable populations throughout the World. Mr. Ashton began his legal career working internationally, applying technology to promote the rule of law. Mr. Ashton oversaw the development... Read More →
avatar for Abhijeet Chavan

Abhijeet Chavan

Abhijeet Chavan has over 25 years of technology consulting experience with public-sector, higher education, and non-profit clients. Mr. Chavan was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and technology... Read More →
avatar for Angela Tripp

Angela Tripp

Michigan Poverty Law Program, Co-Director, MI Statewide Advocacy Services; Co-Managing Attorney, MI Poverty Law Program; Director, MI Legal Help Program
Angela Tripp is the Director of the Michigan Legal Help (MLH) Program, which is responsible for the statewide website for self-represented litigants (MichiganLegalHelp.org) and fifteen affiliated Self-Help Centers around the state. In 2018, over 1.2 million people visited the MLH... Read More →

Friday May 10, 2019 10:15am - 11:45am EDT
Marriott Ballroom Salon 2

1:45pm EDT

Empowering Tenants: Technology Interventions in Housing Justice Systems
Technology can make strong tenant protections meaningful by democratizing the legal process and empowering non-experts and lay advocates. This session will discuss open source technology and community-centered design approaches to the law and present housing technology projects with the authors from Massachusetts, Ohio, Kentucky, and New York City.

avatar for Toby Grytafey

Toby Grytafey

Finder, Eviction Fighter/Legal Elements Library
Toby Grytafey helped develop Eviction Fighter with the benefit of over 13 years of housing advocacy work for legal aid organizations, including six years of providing assistance to unrepresented eviction defendants. Toby earned his JD from Georgetown University Law Center in 2004... Read More →

Ken Johnson

Co-Founder, Eviction Fighter
Ken Johnson is a Contract Administrator for the Cincinnati office of the Defense Contract Management Agency. He serves on the board of Fuel Cincinnati and is website and web-based programming coordinator for the Young Lawyers Division of the Kentucky Bar Association. Ken is a graduate... Read More →
avatar for Dan Kass

Dan Kass

Co-founder and Executive Director, JustFix.nyc
Dan Kass is a technologist and advocate working at the intersection of housing justice and technology. He is the co-founder and Executive Director at JustFix.nyc, a tech nonprofit that serves tenants facing landlord harassment and displacement as a result of gentrification. The JustFix.nyc... Read More →
avatar for Quinten Steenhuis

Quinten Steenhuis

Senior Attorney/Network Administrator, Greater Boston Legal Services
Quinten Steenhuis is a senior housing attorney, systems administrator, and developer at Greater Boston Legal Services, where he has worked since 2008. Quinten has practiced housing and eviction defense law since 2008, and has been a professional programmer and web application developer... Read More →

Friday May 10, 2019 1:45pm - 3:15pm EDT

3:45pm EDT

Training Attorneys with Virtual Reality
Virtual Reality (VR) is quickly being recognized as a great tool for training people in multiple fields. In San Francisco we are using VR to train pro bono attorneys in how to conduct landlord/tenant negotiations. We will explain what VR is and how your organization can join the VR revolution.

avatar for Drew Amoroso

Drew Amoroso

Founder, DueCourse
Drew Amoroso is the founder of DueCourse, a mobile platform that’s changing the way lawyers think at work, specializing in mindset training and situational skill building. Drew started his career as a senior associate at Reed Smith and was the owner of his own law firm where he... Read More →
avatar for Gloria Chun

Gloria Chun

Director and Managing Attorney, Justice & Diversity Center of The Bar Association of San Francisco
I advocate for the people that the law should serve. The Justice & Diversity Center's free legal service programs help thousands of people, as well as other nonprofit organizations that serve low-income communities.
avatar for Matthew Stubenberg

Matthew Stubenberg

Associate Director of Legal Technology, Harvard Law School - A2J Lab
Matthew Stubenberg graduated cum laude from Maryland Law School in 2013. Interested in using technology to change how the law is practiced, he set out to develop his first legal based app. The mobile app named, Not Guilty App, helps law clerks and lawyers navigate Maryland courthouses... Read More →

Friday May 10, 2019 3:45pm - 5:15pm EDT
Marriott Ballroom Salon 2
Saturday, May 11

8:30am EDT

The Power of the Portal: Building Partnerships to Enhance Statewide Sites
West Tennessee Legal Services and Tennessee Alliance for Legal Services built strategic partnerships to enhance user experience on their statewide portal, HELP4TN.org. Their team developed a document- automating chatbot and benchmarked internet marketing best practices and strategy. This session explores how they built their team of experts and demonstrates a consumer and data driven approach to site updates.

avatar for Ryan Carter

Ryan Carter

Founder and CEO, Parachute Media
Ryan Carter is the Founder and CEO of Parachute Media based in Nashville, Tennessee. Parachute Media is a nationally recognized and awarded social media agency providing social media strategies and creative services to medium and large sized companies. Parachute Media has been nominated... Read More →
avatar for Kirsten Jacobson

Kirsten Jacobson

Staff Attorney, Tennessee Alliance for Legal Services
Kirsten Jacobson is a Staff Attorney at TALS. She focuses on leveraging technology to provide new legal service delivery models and increase access to legal care for low-income Tennesseans. She is the site administrator for TN Free Legal Answers. Kirsten joined TALS as an Equal Justice... Read More →
avatar for Tom Martin

Tom Martin

CEO and Founder, LawDroid
Tom Martin is a legal bot advocate, lawyer, author and speaker. He is CEO and founder of LawDroid Ltd. (a legal AI company dedicated to helping lawyers automate their law practice). Tom is also co-founder of Vancouver Legal Hackers, advisor to ATJ Tech Fellow Program, member of ARAG... Read More →

Saturday May 11, 2019 8:30am - 10:00am EDT
Marriott Ballroom Salon 3