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Saturday, May 11 • 8:30am - 10:00am
Communicating with Low Income and Vulnerable Clients: Ethical Considerations and Best Practices (Ethics Session)

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Communicating with low-income and vulnerable clients presents unique practical issues in addition to the ethical ramifications for civil legal services lawyers. Using various scenarios, this Workshop will first engage participants in a discussion about the nature of communications in this context, including the provision of unbundled and limited legal services and the use of technology tools to communicate with these clients. In terms of civil legal aid lawyers’ ethical obligations in these and other scenarios, panelists will discuss the application of Model Rules of Professional Conduct 1.1 (Competence), 1.2 (Scope of Representation), 1.4 (Communication), 1.6 (Confidentiality), and 1.18 (Prospective Clients). Attendees will discuss how to communicate with clients ethically and effectively, and in a way that is trauma-informed and builds trust.


Ellyn Rosen

Regulation and Global Initiatives Counsel Center for Professional Responsibility, American Bar Association

Saturday May 11, 2019 8:30am - 10:00am EDT
Marriott Ballroom Salon 9