Please click here for the "Overall Conference" evaluation
SESSION EVALUATIONS: Click on the "FEEDBACK SURVEY" button above session descriptions to submit an evaluation form.

Back To Schedule
Friday, May 10 • 1:45pm - 3:15pm
Effective Online Communications with Clients

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

As attorney-client communications go online via platforms such as ABA Free Legal Answers, LiveChat, text and email, attorneys may find it challenging to provide effective legal advice while satisfying clients’ need for instant access. This session will present best practices in providing timely, brief, thoughtful and professional online legal advice that includes plain language, effective hyperlinks, and other online tools. Panelists will discuss best practices in the context of various options for online pro bono legal service and examine the advantages and disadvantages of this type of client communication.

avatar for Tali Albukerk

Tali Albukerk

National Administrator, ABA Free Legal Answers, American Bar Association
Tali Albukerk is the national administrator of ABA Free Legal Answers for the ABA Center for Pro Bono. Tali previously held the position of staff attorney/pro bono projects manager for the ABA Standing Committee on Legal Assistance for Military Personnel.
avatar for Katherine Alteneder

Katherine Alteneder

Consulting Senior Strategic Advisor, Self-Represented Litigation Network
Katherine has built SRLN into a broad international network of justice system and allied professionals who are creating innovative and evidence-based solutions so that self-represented litigants have meaningful access to the courts and get the legal help they need. She now serves... Read More →

Nicole Capretta

Prairie State Legal Services
Nicole Capretta is the Supervising Attorney of Telephone Counseling Service at Prairie State Legal Services. Her work involves interviewing and advising clients calling who are in need of legal assistance with diverse issues. Previously, Nicole worked at Illinois Legal Aid Online... Read More →
avatar for Anna Steele

Anna Steele

Just Tech, LLC, Director of Consulting
Anna Steele works with clients to develop and implement strategic technologies that are in line with their unique needs. Anna values collaboration and training as key components of strong project implementation and works closely with clients to develop strategies to tackle complex... Read More →

Friday May 10, 2019 1:45pm - 3:15pm EDT
Marriott Ballroom Salon 1