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Friday, May 10 • 1:45pm - 3:15pm
Effective Online Communications with Clients

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As attorney-client communications go online via platforms such as ABA Free Legal Answers, LiveChat, text and email, attorneys may find it challenging to provide effective legal advice while satisfying clients’ need for instant access. This session will present best practices in providing timely, brief, thoughtful and professional online legal advice that includes plain language, effective hyperlinks, and other online tools. Panelists will discuss best practices in the context of various options for online pro bono legal service and examine the advantages and disadvantages of this type of client communication.

avatar for Tali Albukerk

Tali Albukerk

National Administrator, ABA Free Legal Answers, American Bar Association
Tali Albukerk works for the ABA Center for Pro Bono as the national administrator of ABA Free Legal Answers, an online legal clinic through which income-eligible clients can post civil legal services questions to be answered by pro bono attorneys from their state. Tali previously... Read More →
avatar for Katherine Alteneder

Katherine Alteneder

Consulting Sr. Strategic Advisor, SRLN
Katherine Alteneder has led the Self-Represented Litigation Network (SRLN) since September 2013. She has a background in legal services, the courts and private practice. After clerking for a trial court judge, Katherine worked at Alaska Legal Services Corporation, initially handling... Read More →

Nicole Capretta

Prairie State Legal Services
Nicole Capretta is the Supervising Attorney of Telephone Counseling Service at Prairie State Legal Services. Her work involves interviewing and advising clients calling who are in need of legal assistance with diverse issues. Previously, Nicole worked at Illinois Legal Aid Online... Read More →
avatar for Anna Steele

Anna Steele

Director of Consulting, Just-Tech
As Just-Tech Director of Consulting, Anna works with legal service providers to develop and implement strategic technologies that are in line with their unique needs. A former legal services technologist, Anna values the strong connection between technology and access to justice and... Read More →

Friday May 10, 2019 1:45pm - 3:15pm
Marriott Ballroom Salon 1