Designed for new (in the position for one year or less) pro bono coordinators/managers, this program will address the basic elements of operating a pro bono program. Trainers will discuss a wide range of topics including program structure and governance, intake and referral procedures, using technology to recruit, support and thank volunteers, maintaining a client-centered approach to service delivery, strategies for effectively utilizing volunteers and ways to develop partnerships with the bar, bench, and other providers of legal services and other groups.